PLACING CUSTOM ORDERS
There will be an initial consultation to gather information about the customer’s requirements by telephone, online inquiry form, or e-mail. After consultation, customer will be provided a written estimate. If the customer decides to go forward, a non-refundable 50% deposit will be required on orders over $50, prior to design. Orders $50 or less will require payment in full prior to design.
DESIGN PROCESS
The design process includes the creation of one to two sample designs. The customer will make the initial design selection and may edit the design or make any changes that may be necessary. If the customer chooses more than one design of those provided, the cost will be 50% of the design price.
Two rounds of edits after the initial design selection can be made, at no additional cost. If changes are necessary beyond two rounds, $5.00 per round of edit will be charged.
Design time varies, orders are processed as they are received. Average design time is 2-3 days. You may contact us at any time regarding the status of your order or inquire about the current turnaround times prior to purchase or placing your order.
FINAL PROOFING / PRODUCTION
Proofing is extremely important, so it is required that the customer look over all the information carefully and make any changes, including but not limited to, spelling errors such as places and names, grammatical errors, any omissions, dates, and times.
Once all necessary revisions are made, the customer must approve the final design, in writing. Once approved the customer will be given a print date. No changes, quantity additions, or subtractions, will be accepted on or after the print date. By approving a final proof you agree that all text and design will appear exactly as shown with no further changes.
PAYMENT
We require a minimum non-refundable deposit of 50% of the purchase price if over $50, prior to any design work. The deposit will be applied to total amount and the balance will be due when your order is received. If for any reason, you neglect to pick up your product when it is complete, the balance is still due to us. Orders of $50 or less must be paid in full prior to design. We currently accept payment via Cash, Cash App, Venmo, Chime, or you can be invoiced by Square or Paypal (debit or credit accepted).
ORDER CANCELLATION & CHANGES
Due to the custom nature of our products, cancellations are dependent upon where your order is in the design/production process at the time of your request. Please contact us immediately to prevent your order from being designed and/or printed. Request will be handled on an individual basis.
INK COLORS
Because computer monitors and web browsers vary, the ink colors used in digital proofs may appear differently in person. To get a better idea of how a color will look you can request a sample or meet up in person to ensure the color you see on our website is the color you would like to use (fee may apply).
We will do our best to match your ink as closely as we can to the digital file.
RETURNS
If errors are found after you receive your order, please contact us as soon as possible. We will do our best to assist you with placing a reorder, however the customer will be responsible for reprinting, shipping & delivery fees. We will do our best to expedite production time wherever possible and offer a discount on the merchandise for reorder.
If an error has occurred on our part, and you notify us within three days of receiving the order, rest assured that we will do everything possible to remedy the problem, including reprinting at no cost to the customer and the quickest shipping possible. We cannot accept general returns for any reason. Refunds are not available on design services and customized invitations for any reason.
SHIPPING/DELIVERY
Shipping Samples
Samples will be shipped within 3 business days of ordering. They are shipped via first class mail and will arrive within 4-5 business days in the U.S.
Domestic Shipping within the U.S.
All invitations & stationery is shipped USPS Priority Mail, which takes 2-3 business days. Tracking and Saturday delivery included.
All orders shipped will have a tracking number which will be provided to the customer once the order has shipped so that the customer can monitor the progress of the package.
RUSH ORDERS are available, please contact us for pricing, details and production.
Pick-up & Local Delivery Options
*FREE pick-up options available WITHIN 5 miles of the following locations:
*LOCAL DELIVERY $5 within 10 miles of the locations listed above.
Please contact us to confirm arrangements for pick up or delivery.
No International Shipping available at this time.
LIFE HAPPENS
Online Orders
If you have received your file and any information has changed (e.g., date, time, venue etc.) ONE revision to any of the information ONLY can be made for a fee of $5.00.
Should your event be cancelled due to unforeseen circumstances after items have been placed into production, you can cancel your order. Please notify us as soon as possible. You may be eligible for a one-time courtesy credit towards your next order in the amount paid. Additional charges may apply should the order exceed the original cost. If the order is less than the available credit, the balance may be used on any future order valid for one year from the order cancellation date.
Custom Orders
Should your event be cancelled due to unforeseen circumstances after items have been placed into production, you can cancel your order, but payment will still be required in full; however, you may be eligible for a one-time courtesy credit towards your next order in the amount paid. Additional charges may apply should the order exceed the original cost. If the order is less than the available credit, the balance can be used on any future order valid for one year from the courtesy order date.
Should you neglect to pick-up and pay the balance of any order, we reserve the right to refuse service to you in the future. If we continue business with you full payment must be paid in advance AND the prior balance must be paid before placing any new order.
OWNERSHIP OF DOCUMENTS/PRIVACY
All documents, including original designs and other data are and remain the property of OCCASION DAYS BY SHERA as an instrument of service and may be used for promotional purposes in whole or in part. However, we will not sell your personal information to anyone.
ELECTRONIC DOCUMENTS / DIGITAL FILES
If any samples are provided in electronic format, customer recognizes that such information is subject to undetectable alteration, either intentional or unintentional, due to transmission, conversion, media degradation, or a software error, among other causes.
The ownership of designs is retained by OCCASION DAYS BY SHERA and all rights are reserved.
Designs provided to customer are to be used solely for personal use and may be used on social media sites, making copies and/or prints. The graphic is not to be altered or reproduced or used in the creation of new products for profit, unless agreed upon in writing by OCCASION DAYS BY SHERA (fees may apply).